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Before the advent of Quality Score, the situation with Google advertising was as bad as it could be.  Rich corporations and businessmen  with big pockets slowly but surely were taking over the sponsored results. They set up huge Internet advertising budgets and were pushing small business with limited resources out of the game. In the early 2007 this situation had changed when Google announced the policy of Quality Score. This meant that most relevant Pay per click campaigns would rank highest in listings sponsored by Google.

Quality Score policy did tremendously improve the relevance of the sponsored ads.  If any company wanted to build a successful PPC campaign it had to hire an experienced SEO contractor who would be capable of  tuning up landing pages and working on keyword performance.  He would also have to provide solid PPC campaign management, according to the new Internet trends.

Surprisingly, even now, when the year 2009 is swiftly approaching,  many businesses still don’t follow Google guidelines and Quality Score policy.  They think that by not hiring an SEO professional they save money. But quite the opposite happens. They keep bidding on keywords that are nowhere to be found on landing pages. In turn, Google, in absence of other words, fines them by raising sky high the minimum of CPC.  The minimum can keep on on going up to the extent, that makes any profitability impossible.

Personally, I like Google approach with Quality Score. It moved organic results and ppc sponsored results closer to each other.  If you are a web analyst or an SEO consultant, you know that there will be no organic results if you try to sell shoes on the web page that has content about oranges.

In the early days of WWW any give web page did not contain a lot of objects. Today we have gigantic objects overhead in web pages that leads to the delays that are happening on many web sites.  Many websites owners don’t realize the cause of the delay. Our web analytics company has to do a lot of explaining because many don’t want to sacrifice their favorite objects even if it means that this step will have a drastically positive effect and faster response time of the landing pages.

In its turn, faster response time of landing page increases profits, as recent SEO researches show.  One of our web analysts told me about another research. It turns out that when the home page of a Google Maps was downsized to 70-80 KB, its traffic went up 10% in the first week and an additional 25% in the following three weeks.  Another research completed for a giant online store revealed that every 100 ms increase in load time of a landing page decreased sales by 1%, which is a lot if the company in questions makes billions of dollars from its website.

If the landing page is optimized properly and is attractive enough for the visitors, its speed becomes the decisive factor. There are multiple solutions that will allow to increase response time. The obvious ones are; image and multimedia optimization. Other measures may include conversion of JavaScript behavior to CSS and the HTML table layout to CSS layout.

If a small business owner wants to get the viable results from his landing pages, he needs to do the utmost to minimize the initial display time and HTTP requests.  Honestly as a web analyst and SEO professional I am still surprised when a lot of website owners show lack of interest towards  conversion rate optimization (CRO) and landing page optimization, even if this costs them a lot of money.

Conversion rates optimization is an art. I can name right out lots of SEO contractors and companies,  recall many professional web analysts and PPC administrators. Yet, I can count on my fingers the number of true CRO experts. Many companies will approach website owners with a promise to improve the conversion rates of their landing pages, but can they really deliver?

There are all kinds of secondary solutions that may help to improve conversion rates optimization. By combining advanced SEO and proactive PPC campaigns, it is possible to make the website more visible and direct more quality traffic to landing pages.  Unfortunately, this is not good enough. The wave of visitors that an SEO or web analytics company deliver to the landing pages very often crashes and dissipates leaving just a trickle of those who has taken the desired type of action.

There are not really many truly successful landing pages, where the results beat all expectations. Unless, the website is a leader of some niche market, or offer a product that everybody wants, one needs to do a lot of song and dance to persuade website visitors act the way you want on your landing pages.

There are several approaches to conversion optimization and various schools of thought that preach that certain steps need to be taken before even the construction of a landing page. In this short entry I am not going to go deep into analysis of each CRO strategy. After all, a pile of books has been created on this subject. I just want to add after all that’s said and done, the best CRO experts are also guided by their gut feelings.  One can conduct the best keyword research, make landing pages look as credible as they can be, write a brilliant copy, waste a lot of money on pay per click campaigns and the like, and still get pretty pathetic conversion results.

CRO experts don’t stop with all these, they “read” the visitors, understand their behavioral tendencies and psychological motivational factors. They are like Internet psychics, in the good meaning of this expression.  I observed the results when CRO guys would achieve multiple goals at once. They would raise the conversion optimization to unbelievable heights while at the same time tremendously lowering down costs of the bids and getting magnificent points in Google Quality Scores as well.

I believe that conversion analytics companies are gonna, eventually,  gain more significant role in the Internet growth.  Sooner or later CRO experts are destined to achieve some kind of celebrity status and will be hunted by paparazzi the same way as Hollywood or baseball stars. Right now, they keep pretty quiet and operate mostly behind the curtains.

A couple of days ago I caught up online a heated discussion among young and not so young SEO experts.  The main idea of this online conversation was that search engine rankings don’t matter anymore and there is no use to check the success of the keywords and their movement on our three leading search engines. I guess, this discussion started because Google started blocking some of ranking verification tools of these freelance SEO people.  As for me, I am not going to stop verifying search engine rankings for keywords anytime soon. And my web analytics company will support me in this decision. No matter what Google does, I find these guys statements bizarre for many reasons.

First of all, personally I can vouch that main general keywords are important.  Any simple web analysis will confirm this.  Each of the main keywords that achieved #1 position in leading search engines brings several thousands of very useful clicks and increases web traffic. In my previous blog entries I also stated that if you have#1 organic position for a main keyword and #1 position in sponsored links,   this creates an unbeatable combination comparable to the powerful double punch during in the boxing ring.

Another reason why importance of achieving high search engine rankings can not be underestimated is our clients. They pay us to see the results that will increase commercial value of their websites. I do understand that PageRank significance is slowly declining, but our clients value them nevertheless.  I also do understand that not all keywords were created equal, but the major ones have an impact on a status and position of the client in his industry.

My conclusion is that SEO contractors should not be selfish and patronizing. They should not present one side of the story to the client while snubbing him and giggling behind his back.  In fact, that kind of attitude already pushed away a lot of valuable clients who felt confused and stupefied by people who claim to be on top of SEO mountain, but in reality are just re-sellers of links. This is why our web analysts are trying to stay away from such a “mainstream”.

When you start a new SEO job, it is always great to keep in mind the main factors that would bring an SEO consultant high search engine rankings in Google. It is a top search engine and any web analyst will tell you that if Google recognizes your work, the other two leading search engines will follow. Any attempts to improve search engine rankings in Google should adhere to unwritten Internet marketing strategy that it follows.

Unfortunately, it is impossible to calculate all the reasons why Google improves keywords rankings. Many search engine optimization specialists and web analysts tried to figure that out but failed. Overall, an SEO professional needs to know `a couple of hundred hints that may help understand what really impacts your PageRank.

I am not going to bore you down with all these SEO tips - I will just name a dozen of those that you must know. Besides,  a couple of weeks ago I already brought up to your attention “no-no’s” that not only won’t increase search engine traffic to your site but may ruin it completely.

I would start first with web usability of the site that brings satisfied visitors.  Nothing is really more important than true popularity of your website. Next factor is the age of the site: the older it is - the better chance it stands to get a great PageRank.  If your domain name contains the main keyword you are fighting for, then kudos for you because you already are well ahead of the competitors. If you don’t have it in the domain name, then don’t forget to put your main keyword in the title tag.

Anchor text of the hyperlinks to your website is important as long as they are relevant to the content of the landing pages.  Internal link structure of your website is vital as well, so if you feel that there are too many links on the page, don’t forget to add “norel” attribute to some of them that threaten to dilute the importance of significant internal links.

Link popularity of your site as well as the closest matching of links to the keywords on the landing pages counts too. All those keywords in headlines, sub headlines play a big role, as long as you don’ stuff too many of them on the page.

You are going to be on the road to success if you start following just these guidelines in your SEO services for website owners.  I observed a lot of sites being practically reborn after my web analytics company implemented these measures without even getting to the next state - advanced SEO, viral marketing and expanded web site marketing strategy.

So before switching to big guns, measure thoroughly the level of your strategy implementation through website analytics and get oriented by the results.

SEO Expert Versus IT Guys

It is always a very positive and exciting event when an SEO expert or a Web analyst  gets hired by a website owner. Yet, very often an SEO specialist  finds to his surprise that the major difficulty he is facing is not about ways to increase web traffic or improve search engine rankings for a client but to overcome resistance of IT people.

It is surprising and sometimes simply hilarious to observe that some IT people just go overboard trying to look as watchdogs of the source code and use any opportunity to say “no” to the requests of a search engine professional.  Others conveniently “forget” or simply ignore begging of a search engine marketing company to update the code or content.

I often hear that the reason for this irrational behavior takes place because IT people are already overwhelmed by their work and view any additional requests as unnecessary burden. However, Web analysts and search engine optimization specialists in our web analytics company  are always under an immense pressure to deliver SEO results within strict deadlines. Besides, most of us came from IT industry as well and worked for many years as systems analysts, old-school webmasters, sysadmins, programmers and developers.  But I never noticed such behavior in any of our teams. And it would not be tolerated by us anyway.

Recently I read several books related to the problems that I described above.   Each of the authors is an SEO guru, who dedicates a couple of chapters to his own understanding of the delicate approach to IT people. I would like to return back to this topic later and explain in details each approach. It would be interesting to have some feedback as an aftermath of this subject.

I was talking to a website owner who just switched to our web analytics company from some SEO specialists in Boca Raton. I would not say that the guy was completely unhappy with their work, although he did not achieve planned SEO goals with these SEO contractors.  I had to ask him why and in response he showed me a printed report peppered with keywords.  “Those guys got me to Top 10 in Google and Yahoo with all these keywords” he said.

I had to study this report created by those Floridian SEO professionals.  And I can tell you one thing: 95% of those Top 10 keywords were good for nothing long tail keywords and had practically no competition because, obviously, nobody was going after them.  Website owner could not possibly foresee this outcome: he does not conduct SEO keyword research and he obviously bought it because he thought that some keywords looked, … well, “important”.

This event shows me that we still have to deal with a lot of issues and unanswered questions. Who defines the significance of keywords? How to explain properly what are the right choices for the web pages and website optimization in the whole?

The answers to these questions are important for the beginning SEO professionals who are just starting in this business. They usually don’t have money for professional SEO tools, that can be very expensive.

One of my  SEO tips for this case is the following. If you can’t trust free SEO tools, you should at least visit Google Traffic Estimator and try to paste the keywords in the text area. If you see that the usage of the keywords brings a lot of clicks and the keyword itself does not cost cheap, check the SEO competition in Google and Yahoo.

If you are oriented on Google, check first how many pages contain the keyword. Next, use allinanchor command to verify how many pages compete for the keyword.  Sometimes, you could be astonished by the difference.

There are many website owners who would like to bump up performance of their websites but don’t have resources to hire an SEO expert.  I know that they are looking for a free SEO advice and SEO tips.  It could be that I am preaching to the choir but here is a simple list of what could negatively impact their chance for higher search engine ranking and prevent spiders from properly crawling their websites. This Top 10 list of no-no’s has been created, according to our web analytics company SEO experience. Here is what our web analysts and SEO professionals think website owner should not do:

  1. Never participate in any kind of link schemes. Don’t buy or sell links
  2. Find a reliable web hosting service, so your site will be up most of the time. The greatest SEO web design won’t save you if your server is down
  3. If you host your own site,  make your server response as fast as possible. Purchase the fastest Internet connection you can
  4. Don’t duplicate existing content off Internet. This won’t get you great ranks in search engine list
  5. Each web page should have its own title and meta tags.
  6. Never engage in keyword stuffing or any other on-page spamming techniques
  7. Avoid having outbound links from spam or low quality sites
  8. Avoid getting inbound links from spam sites
  9. Don’t use frames for the root structure of your site
  10. Don’t make your site mostly from Flash

Naturally,  being compliant  with Top 10 list will still not replace the need for advanced SEO services and search engine marketing services. It also won’t help you with web usability issues and professional web analytics. It might help you to boost a little your website performance as I mentioned in the beginning of this blog entry.

I remember when splash pages first appeared. It was in the first half of the nineties soon after Flash just entered into our virtual lives.  SEO web design was rudimentary at those times. I was an old school webmaster and, probably, the only SEO expert in a branch of a gigantic transnational corporation.  Splash screen loading when somebody typed URL of my company, was the favorite page of the executives.  And this was the design for which they truly paid a hefty price in dollars and cents. There had been no sign “Skip Intro” or music loop yet, but these elements soon would follow. My constant SEO advice to remove the splash screen usually passed unnoticed: after all, this is how big shots wanted to see their web pages. They wished all of them would be filled with splash screens. All my arguments and even detailed web usability analysis and presentations were in vain.

For those SEO professionals, who don’t know what splash page is (although, I doubt that such people exist), I will gladly explain. It is a graphically rich page designed with the sole intention to impress website visitors and sometimes to direct them to alternative views of content. This web page is, basically, useless and unimportant for the content of the website, which is reminded to a visitor with the “Skip Intro” link. Programmers and web designers tried to modify splash screen dropping cookies into clients browsers, so this page would appear only during the first visit only. But this did not make splash screen page more vital to the structure of the website.

So, even only from the web usability point, creation of the splash screen was always a bad idea.  Dumb slider “Loaded” and searches for a “Skip Intro” on a wide monitor screen were simply not helpful. Website visitors who paid return visits  were extremely annoyed - even if splash screen looked like fun the first time, on the tenth visit it was very aggravating. All these factors will definitely have negative impact on site’s search engine ranking.

That is why I was astonished to see that on certain websites there is a comeback of splash screens. The practice considered harmful in the Stone Age of the World Wide Web did not die, even as we are approaching the end of the first decade of XXI century.  The problem is not related to web usability error anymore, it is also a big obstacle for search engine optimization.

Here is what happens. Splash screens reside at the top of a website hierarchy. And it turns out that website owner prevents visitors to get directly to the home page which is the most important page of the site. If a spash page is higher on the root level than a home page, then the latter will get less inbound links and less traffic as it is lower in the website structure.  Home page should always be the default index page, but the splash page takes away this. Crawlers also will get confused and assign to the home page less important which, for example, may end with lower PageRank.

And the last but not the least problem occurs when you start some kind of viral marketing campaign and direct your visitors to your site. Reports in my web analytics company show that getting to splash page instead of a home page, where visitors  get needed information, can be a major turn-off.  With current marketing trends, one can easily lose the majority of customers after spending a lot of time and money advertising the website in question.

For several months I’ve been reading online complaints that top search engines are punishing websites for paid links. I was a little bit astonished to hear that kind of statements from some serious SEO experts and prominent bloggers.  There were also very bizarre claims that paid links are part of SEO technology environment, that search engines are policing the Net unfairly diminishing web site traffic.

After reading all the comments I had an impression that those SEO companies who were complaining on the Net about top search engines “bad” policy towards paid links, in fact, were engaged in selling paid links themselves.  It seems that after their clients lost a bunch of links that they paid for, they demanded some sort of restitution.

Our web analytics company never bought or sold any inbound links. We are not judging anybody who did this, but somehow another explanation comes to mind.

On-page spamming, keywords stuffing, meta tags disruption led to the reason why now 75% of optimization is happening off-page. Search engines had to find some type of equivalent for judging the quality and popularity of the web pages.  That is why they came up with this online voting system where each inbound link became as a vote of confidence.

Unfortunately, this good intention did not work either. Link farms and all kind of automatic generation of inbound links made top search engines tune up their algorithms accordingly. Google started attaching more value to so called trusted inbound links from web pages that had certain relevant to the site they connected to.

This is my theory about the fall of the paid links.  What we are observing now is that a lot of those paid links turned out to be no-good, or of little relevance.  I can’t imagine web site owners buying only 3-5 links. they’d rather go after a big amount that would make them look more popular than their competitors. Alas, clients paid for huge amounts of links that had no value.

Unjustifiably, some web sites started getting higher search engine rankings and beneficial search engine positioning and in its turn increasing search engine traffic.  This was duly noted by Google.

Naturally, Google was not standing still. It is of vital importance for this leading search engine to maintain its #1 spot among its own competitors. It had to rectify the situation somehow.  Thus, another change of the algorithm and the melt down of useless inbound links.

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